The 11th Annual ACIST Proceedings (2025)

ISSN 2467-8988

PREFACE

On behalf of the Steering and Local Organizing Committees, plus other staff of Ghana Institute of Management & Public Administration (GIMPA) who have been working diligently and effectively from last year, we welcome you to the 11th African Conference on Information Systems & Technology (ACIST) 2025.

The aim of ACIST is to provide a forum for researchers, practitioners and educators to present and discuss the most recent innovations, trends, experiences and concerns in all kinds of technology. Discussions cover information and communication technology (ICT) and allied areas such as electrical and electronic engineering, computer science, computer engineering, and information systems.

Information Systems have contributed significantly to the emergence of African countries from socio-economic depths to current heights, and to greater heights imagined for the future. Digital technologies have either automated or transformed activities such as trade, sales, marketing, production, research, teaching, learning, healthcare, transportation, agriculture, justice, journalism, and security in Africa across regional, national, organizational, societal, group, and individual levels. But what challenges have been experienced and overcome in these automation and transformation processes? How have digital technologies affected the historical, cultural, philosophical and linguistic dimensions of Africa? What lessons can we learn from various countries in order to enrich our understanding and knowledge?

These questions are very relevant due to the expanding role of Information Systems in shaping Africa’s emergence. We can look forward to experience greater integration of digital technologies into every fabric of African lives. Hence, we need to gain more practical and theoretical insights into interesting phenomena such as user behaviour, platform ecosystems, business intelligence, service innovation, precision agriculture, digital governance, mobile payments, machine learning, digital inclusion, gig employment, technostress, online collaboration, virtual teamwork, AI augmentations, telemedicine, and digital entrepreneurship.

The theme of ACIST 2025, Information Systems in an Emerging Africa, emphasizes the impactful role of Information Systems in African emerging economies, and opens up to exploration of diverse digital and social realities in various contexts. Since its inception, ACIST has brought together a diverse cohort of scholars to develop knowledge of Information Systems in Africa and forge a collective path toward an African future where its people are digitally empowered with realized human aspirations.

In this 11th edition of ACIST, we invited scholars and practitioners to share ideas, based on research, about Information Systems in an Emerging Africa from many different theoretical, philosophical, policy and practical perspectives.

51 papers were submitted. These paper submissions were subjected to blind reviews by at least two reviewers of which 26 were accepted for presentation. After revisions were made as suggested by reviewers, 25 of these are published as full papers in the conference proceedings as below.

The issues raised by our theme are of theoretical, empirical, and practical importance across academic, industry and policy groups. ACIST 2025 therefore offered many opportunities to learn from the research presentations and panel discussions which were scheduled in the programme.

We hope that you enjoyed your time and experience during the conference whether in-person or virtual. We hope you enjoyed your visit to Ghana for those who attended in-person.

On behalf of all committees, thank you for all the valuable discussions about research, teaching and practice during the conference. We hope you had an excellent learning experience at ACIST 2025.

Conference Steering Committee

Gamel O. Wiredu Conference Chair, Ghana Institute of Management & Public Administration, Ghana
Joseph Budu, Local Organizing Chair, Ghana Institute of Management & Public Administration, Ghana
Wallace Chigona, Programme Chair (Editor), University of Cape Town, South Africa
Irwin Brown, Publications & Proceedings Chair (Editor), University of Cape Town, South Africa

Local Organizing Committee

Emmanuel Adabor, Ghana Institute of Management & Public Administration
Kofi Boateng, Kwame Nkrumah University of Science and Technology
Felicia Engmann, Ghana Institute of Management & Public Administration
Emmanuel Antwi-Boasiako, Ghana Institute of Management & Public Administration
Nana Assyne, Ghana Institute of Management & Public Administration
Eric Kuada, Ghana Institute of Management & Public Administration
Pearl Yarboi, Ghana Institute of Management & Public Administration
Kofi Baah, Ghana Institute of Management & Public Administration
Benjamin Bubuama, Ghana Institute of Management & Public Administration

Review Committee

Barabara Naluwada, University of Cape Town
Clement Simuja, Rhodes University
Emmanuel Antwi-Boasiako, Ghana Institute of Management and Public Administration
Fazlyn Petersen, University of the Western Cape
Fhatuwani Mapande, Vaal University of Technology
Frank Makoza, Cape Peninsula University of Technology
Gamel Wiredu, Ghana Institute of Management and Public Administration
Guidance Mthwazi, University of Cape Town
Irwin Brown, University of Cape Town
Ishmael Chikoo, University of Cape Town
Joseph Budu, Ghana Institute of Management and Public Administration
Joy Nonyane, University of Mpumalanga
Kesewaa Koranteng, Walter Sisulu University
Kofi Arhin, Lehigh University
Luzuko Tekeni, University of Cape Town
Mariam Jacobs-Basadien, University of Cape Town
Motsotua Confidence Hlatshwayo, Vaal University of Technology
Munyaradzi Maravanyika, Namibia University of Science and Technology
Nozibele Gcora-Vumazonke, University of Johannesburg
Penuel Makelana, Vaal University of Technology
Peter Weimann, University of Cape Town
Popyeni Kautondokwa, University of Cape Town
Portia Mathimbi, University of Cape Town
Priscilla Maliwichi, Malawi University of Science and Technology
Rene Van Eck, Vaal University of Technology
Ridewaan Hanslo, University of Johannesburg
Safianu Omar, University of Cape Town
Salah Kabanda, University of Cape Town
Samuel Ssemugabi, University of South Africa
Solomon Odei-Appiah, Ghana Institute of Management & Public Administration
Stella Bvuma, University of Johannesburg
Sulemana Bankuoru Egala, Simon Diedong Dombo University of Business and Integrated Development Studies
Tendani Chimboza, University of Cape Town
Zoran Mitrovic, Cape Peninsula University of Technology
Zwelithini Mabhena, University of Cape Town

Acknowledgements

We express our gratitude to our Webmasters:

• Heather Hankins (Kennesaw State University, USA)
• Kofi Arhin (Lehigh University, USA)