Location
Accra, Ghana and Virtual
Start Date
29-8-2025 11:45 AM
End Date
29-8-2025 12:15 PM
Description
The integration of Fourth Industrial Revolution (4IR) technologies is transforming e-Government by boosting citizen engagement and enhancing service efficiency. However, gaps still exist in understanding the various applications, impacts, and barriers to adoption. This systematic review synthesises literature from 16 studies published between 2017 and 2025, illustrating how technologies like blockchain, artificial intelligence, big data, Internet of Things, and machine learning are employed and their effects on e-Government service delivery. The review reveals that 4IR technologies continue to play a vital role in e-Government services by addressing security threats, simplifying verification and authentication, building trust, and improving the quality and accessibility of citizen-centred services. Factors such as infrastructure, regulations, institutional capacity, and digital literacy influence outcomes. The study adds to the growing discourse on technology-driven public sector transformation by providing an evidence-based understanding of utilisation patterns and suggesting strategic pathways to maximise the benefits of 4IR in e-Government service delivery.
Included in
Architectural Technology Commons, Computer and Systems Architecture Commons, Systems Science Commons
The Utilisation of the Fourth Industrial Revolution (4IR) Technologies in e-Government Service Delivery: A Systematic Literature Review
Accra, Ghana and Virtual
The integration of Fourth Industrial Revolution (4IR) technologies is transforming e-Government by boosting citizen engagement and enhancing service efficiency. However, gaps still exist in understanding the various applications, impacts, and barriers to adoption. This systematic review synthesises literature from 16 studies published between 2017 and 2025, illustrating how technologies like blockchain, artificial intelligence, big data, Internet of Things, and machine learning are employed and their effects on e-Government service delivery. The review reveals that 4IR technologies continue to play a vital role in e-Government services by addressing security threats, simplifying verification and authentication, building trust, and improving the quality and accessibility of citizen-centred services. Factors such as infrastructure, regulations, institutional capacity, and digital literacy influence outcomes. The study adds to the growing discourse on technology-driven public sector transformation by providing an evidence-based understanding of utilisation patterns and suggesting strategic pathways to maximise the benefits of 4IR in e-Government service delivery.
