The Effects of Relational Coordination and Supervisor Support on Thriving and Job Satisfaction: Evidence from Sales Professional in U.S. Small Businesses

Authors

Kelly R. Hall, Stetson UniversityFollow

Publication Date

2021

Abstract

Job satisfaction is often fostered through costly strategic human resource management practices, yet small businesses typically lack the required resources to employ such practices. The current study explores other avenues for promoting job satisfaction, namely thriving, which is a psychological state in which individuals experience both a sense of learning and a sense of vitality. By leveraging positive organizational psychology, and examining data collected from B2B salespeople, this study demonstrates the value of relational coordination and supervisor support for enhancing the thriving, and, in turn, job satisfaction of sales professionals among small businesses.