Factors that influence the implementation of information and communication technology inclusive design practices in organisations

Factors that influence the implementation of information and communication technology inclusive design practices in organisations

Malawi University of Science & Technology, Malawi

Inclusive design in information and communication technology (ICT) is the development of information and communication technology artifacts that are accessible and easy to use for as many people as possible. Human diversities must be considered when producing these inclusive design artifacts. It is not only important for abled people but also extends to people with disabilities, the elderly and anybody challenged with using these artifacts. Yet, few designers and developers adopt inclusive design methodologies in their practice. This study seeks to identify and understand the factors that influence the implementation of inclusive design practices in organisations. The methodology was based on a qualitative enquiry approach. Semi structured interviews were used to collect data from South African organisations and thematic analysis employed for analysis. Of the five factors presented in the findings, diversity was shown to be the most influential in the implementation of inclusive design practices in organisations. These results have implications on organisational culture and practices.