Project Title

The Effectiveness of Staff Support on Nurse Satisfaction

Academic department under which the project should be listed

WCHHS - Nursing

Faculty Sponsor Name

Kristi Brannen

Abstract (300 words maximum)

Background: Nurse satisfaction has become an increasingly interesting area of study. Dissatisfaction among nurses have led to staff shortages and high turnover rates. In 2019, acute care hospitals had an estimated 17.5% turnover rate, costing them on average $52,100 to replace each nurse. With staff shortages and high turnover rates being an ongoing issue, many healthcare organizations are looking for ways in which they can improve nurse satisfaction. The purpose of this project is to determine, in nurses working in hospital units, is increasing staff support effective in increasing nurse satisfaction?

Literature Review: Previous research has shown that job satisfaction is correlated with the presence of a nurse manager that could provide support, feedback, and performance appraisal. Nurses were more likely to be satisfied if they rarely felt isolated and lacked opportunities for supervision and mentoring and provided recognition for their work. Negative experiences with nurse managers tended to correlate with higher turnover rates, while comfortable communication with nurse managers regarding concerns increased satisfaction rates.

Methods: The presence of support staff is a major factor in nurse job satisfaction. Nurse managers will provide leadership, support, and consult with the nursing staff before implementing changes. Employee rounding will be incorporated in order to ask nurses about their needs, offer assistance, and provide feedback and performance appraisals.

Evaluation: In order to evaluate the success of this project, the use of surveys will be used to measure nurse satisfaction before and after the intervention. Turnover rates will also be evaluated and compared before and after interventions are implemented.

Disciplines

Other Nursing

Project Type

Poster

How will this be presented?

Yes, in person

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The Effectiveness of Staff Support on Nurse Satisfaction

Background: Nurse satisfaction has become an increasingly interesting area of study. Dissatisfaction among nurses have led to staff shortages and high turnover rates. In 2019, acute care hospitals had an estimated 17.5% turnover rate, costing them on average $52,100 to replace each nurse. With staff shortages and high turnover rates being an ongoing issue, many healthcare organizations are looking for ways in which they can improve nurse satisfaction. The purpose of this project is to determine, in nurses working in hospital units, is increasing staff support effective in increasing nurse satisfaction?

Literature Review: Previous research has shown that job satisfaction is correlated with the presence of a nurse manager that could provide support, feedback, and performance appraisal. Nurses were more likely to be satisfied if they rarely felt isolated and lacked opportunities for supervision and mentoring and provided recognition for their work. Negative experiences with nurse managers tended to correlate with higher turnover rates, while comfortable communication with nurse managers regarding concerns increased satisfaction rates.

Methods: The presence of support staff is a major factor in nurse job satisfaction. Nurse managers will provide leadership, support, and consult with the nursing staff before implementing changes. Employee rounding will be incorporated in order to ask nurses about their needs, offer assistance, and provide feedback and performance appraisals.

Evaluation: In order to evaluate the success of this project, the use of surveys will be used to measure nurse satisfaction before and after the intervention. Turnover rates will also be evaluated and compared before and after interventions are implemented.

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