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Atlantic Marketing Association Proceedings

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Services Marketing

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IMPORTANCE OF EMOTIONAL INTELLIGENCE IN DELIVERING SERVICES: NATURE OF SERVICE ROBOT AND CUSTOMER INTERACTIONS

Valentina Hurtado Uribe, Missouri State University
Ismet Anitsal, Missouri State University
Melek Meral Anitsal, Tennessee Tech University

You chose me, I didn’t choose you. . . Can we both be happy?: Customer Satisfaction without Customer Choice

Kimberly Grantham

 
 

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