IMPORTANCE OF EMOTIONAL INTELLIGENCE IN DELIVERING SERVICES: NATURE OF SERVICE ROBOT AND CUSTOMER INTERACTIONS

Valentina Hurtado Uribe, Missouri State University
Ismet Anitsal, Missouri State University
Melek Meral Anitsal, Tennessee Tech University

You chose me, I didn’t choose you. . . Can we both be happy?: Customer Satisfaction without Customer Choice

Kimberly Grantham