How Perceived Movement Influences Consumer Responses to Brand Failures

Laura Boman
Lam An, Menno Simons College, University of Winnipeg
Ganga Urumutta Hewage, Bryant University
Jonathan Hasford, University of Tennessee, Knoxville

IMPORTANCE OF EMOTIONAL INTELLIGENCE IN DELIVERING SERVICES: NATURE OF SERVICE ROBOT AND CUSTOMER INTERACTIONS

Valentina Hurtado Uribe, Missouri State University
Ismet Anitsal, Missouri State University
Melek Meral Anitsal, Tennessee Tech University

You chose me, I didn’t choose you. . . Can we both be happy?: Customer Satisfaction without Customer Choice

Kimberly Grantham