ERP implementations have a disruptive impact on users and in sub-Saharan African (SSA) countries are more problematic than in developed countries. Extant ERP literature has not focused on the impact of implementations on users work life. Therefore this research aimed to confirm this impact on SSA users’ work life. A theoretical framework and survey was developed from Dooyeweerd’s “Down-To-Earth” aspects and the Easton and Van Laar Work-Related Quality of Life scale. Responses from users from 7 countries working for one case organisation were analysed. The significant effect of an ERP implementation on work life quality was confirmed. Cultural differences were also confirmed. The factors mostly accounting for work life quality impact were skills development and an improvement in working conditions due to a reduction in corruption pressure. The framework and research instrument can be used by organisations to assess the impact of an ERP implementation on user work life quality.
Bailey, Liam; Seymour, Lisa F.; and Van Belle, Jean-Paul
"Impact of ERP implementation on the quality of work life of users: A sub-Saharan African study,"
The African Journal of Information Systems: Vol. 9:
3, Article 3.
Available at: https://digitalcommons.kennesaw.edu/ajis/vol9/iss3/3