Abstract
Information technology governance (ITG) is an essential part of ensuring that information technology adds value to business. Despite the increased use of IT for academic, administrative, research and community engagement activities in universities, there is a dearth of studies on ITG in higher education specifically in Africa. The study reported on here combines the will-skill-tool model and the theory of planned behavior to assess the impact of individuals’ ITG will, ITG skill and the use of an ITG tool on ITG implementation maturity in the context of South African higher education institutions. A survey was conducted among 121 information technology and business decision makers from five higher education institutions and the data was analyzed using SmartPLS (Version 3). The findings reveal that ITG tools availability and access influence both ITG implementation maturity and ITG skills. In addition, the use of an ITG tool impacts on ITG skill, which in turn has an influence on ITG will. Furthermore, ITG skill mediates the relationship between the use of an ITG tool and ITG will. Interestingly, the results do not reveal a moderation of perceived ITG complexity.
