Value Propositions of Implemented e-Government Projects: Towards Developing a Framework From a Systematic Review
This study aims to develop a framework that identifies and measures the value propositions of implemented e-Government projects. Consequently, the study conducted a systematic review using a concept-centric and thematic approach by reviewing 84 articles as primary research data. In doing so, it identified: (1) effective public organizations; (2) quality service delivery; (3) open government and democratic value; and (4) social value and well-being. Furthermore, two gaps were identified, namely a dearth of studies on the measures well as actualization, and sustainability of the value propositions. The study synchronized the identified value propositions to develop a framework for value propositions of implemented e-Government projects. While multiple theoretical perspectives were advocated for this includes affordance actualization theory grounded in realist evaluation and self-determination theory. This was done to uncover the contextual conditions and mechanisms that will foster the actualization and sustainability of the identified value propositions of implemented e-Government projects as a future research direction.