A Coordinated Communication & Awareness Approach for Information Security Incident Management: An Empirical Study on Ethiopian Organizations
The coordination of communication and awareness efforts in the process of Information Security Incident Management (ISIM) has been identified as a critical means of enhancing information security protection in organizations. This paper aims to explore the nuances of organizational information security with respect to the coordination of communication and awareness efforts among organizational stakeholders towards achieving a shared, interactive, and participatory ISIM. According to the findings of the study in the organizations sampled, it has been identified that reporting, communication, and awareness efforts within ISIM were found to be largely uncoordinated. The exploratory findings provided a rationale for the proposal of a conceptual model. The model would unify and subsume situational awareness and interactive modes of communication toward improving the coordination of awareness and communication efforts among stakeholders in the management of information security incidents.
Communication Commons, Management Information Systems Commons, Technology and Innovation Commons