Causes of Challenges in Implementing Computer-Based Knowledge Management Systems in Healthcare Institutions: A Case Study of Private Hospitals in Johannesburg, South Africa
The advent of computer-based knowledge management systems has changed the world, especially in the way businesses operate, making them an integral aspect to modern economies and the drivers of success. Studies show that the implementation of computer-based knowledge management systems is challenging, particularly in healthcare institutions. This paper presents a study that was undertaken to identify the causes of challenges encountered when implementing computer-based knowledge management systems in healthcare institutions. A case was used as this study’s research methodology in which three private hospitals based in Johannesburg, South Africa, were utilized. Six participants, two from each private hospital, were purposively selected and interviewed. Researchers collected data in the form of notes and qualitatively analyzed it. The following findings were identified: failure to make organizational culture change to align with computer-based knowledge management systems; no support, commitment and accountability; knowledge gap between medical and knowledge management designers; fast-changing of technology; shortage of skilled human resources; failure to convert tacit and explicit information into systematic knowledge; and failure to comprehend healthcare complexity. The aim of this study is to present a comprehensive synopsis of the causes of challenges encountered when implementing computer-based knowledge management systems in Johannesburg healthcare organizations.