Location
Kumasi, Ghana & Virtual
Start Date
7-8-2026 11:00 AM
End Date
7-8-2026 11:30 AM
Description
Health information technology (HIT) is central to modern healthcare, yet its value depends on user satisfaction with system performance, support services, and institutional commitment. At Komfo Anokye Teaching Hospital (KATH), the Lightwave Health Information Management System (now GHIMS) has transformed workflows, but frontline user experiences remain underexplored. This study assessed factors influencing user satisfaction with HIT and examined how satisfaction affects job performance. A quantitative survey instrument was administered to sample 352 staff at KATH. System quality, service quality, and top-management support were all significant predictors of user satisfaction. System quality had the strongest effect, followed by service quality and top-management support. User satisfaction demonstrated a strong positive relationship with job performance, indicating that satisfied users are more efficient and confident in their work. The findings offer evidence to guide HIT investments, digital transformation strategies, and user-centered system improvements in resource-constrained healthcare settings.
Included in
Assessing Factors Affecting User Satisfaction with Health Information Technology: A Case Study of Komfo Anokye Teaching Hospital of Ghana
Kumasi, Ghana & Virtual
Health information technology (HIT) is central to modern healthcare, yet its value depends on user satisfaction with system performance, support services, and institutional commitment. At Komfo Anokye Teaching Hospital (KATH), the Lightwave Health Information Management System (now GHIMS) has transformed workflows, but frontline user experiences remain underexplored. This study assessed factors influencing user satisfaction with HIT and examined how satisfaction affects job performance. A quantitative survey instrument was administered to sample 352 staff at KATH. System quality, service quality, and top-management support were all significant predictors of user satisfaction. System quality had the strongest effect, followed by service quality and top-management support. User satisfaction demonstrated a strong positive relationship with job performance, indicating that satisfied users are more efficient and confident in their work. The findings offer evidence to guide HIT investments, digital transformation strategies, and user-centered system improvements in resource-constrained healthcare settings.
