Location
Virtual - Microsoft Teams Meeting
Start Date
2-7-2020 3:15 PM
End Date
2-7-2020 3:30 PM
Timezone
Ethiopian Time
Start Date (EST)
July 2020
End Date (EST)
July 2020
Description
In recent years, the bank sector is heavily relies on IT and has been investing a lot to easily reach their customer and gain the competitive advantages. Unfortunately, due to alignment gap between the business and IT strategy, they were not able to maximize their IT return value. The purpose of this study is finding internal and external challenges that hinders business and IT strategy alignment in the context of an Ethiopian Bank, A. The study conducted as a qualitative case study. The main finding shows that vendor dependency, lack of proper system evaluation, lack of clear national regulation, external changes, lack of expertize on new technology, lack of clear strategy, lack of strategy implementation experience, customer perception on new technology and lack of clear policy and procedures are key internal and external Business-IT alignment hindering factors. Based on the finding, a solution framework has been developed and presented.
Included in
Business - IT Strategic Alignment Improvement Framework: A Case Study on an Ethiopian Bank
Virtual - Microsoft Teams Meeting
In recent years, the bank sector is heavily relies on IT and has been investing a lot to easily reach their customer and gain the competitive advantages. Unfortunately, due to alignment gap between the business and IT strategy, they were not able to maximize their IT return value. The purpose of this study is finding internal and external challenges that hinders business and IT strategy alignment in the context of an Ethiopian Bank, A. The study conducted as a qualitative case study. The main finding shows that vendor dependency, lack of proper system evaluation, lack of clear national regulation, external changes, lack of expertize on new technology, lack of clear strategy, lack of strategy implementation experience, customer perception on new technology and lack of clear policy and procedures are key internal and external Business-IT alignment hindering factors. Based on the finding, a solution framework has been developed and presented.
