The article describes the Second Life culture as an interactive virtual environment from the perspective of a reference librarian. The cited advantages of using Second Life are synchronous interaction with other people, clearer appearance of chat text messages, incorporation of social norms, and accessibility. Among the noted obstacles to using Second Life are its price, intentional distress of other avatars, empty virtual public places, less hierarchy among participants, chatting via rapid typing, and quick change of landscapes and avatars.
Tang, F. (2009). Second Life Complements the Internet for Reference Librarians. Georgia Library Quarterly, 46(4). Retrieved from https://digitalcommons.kennesaw.edu/glq/vol46/iss4/5