Pandemic as Opportunity: Creating and Implementing a Live Virtual Reference Desk
Department
University Library
Document Type
Article
Publication Date
2021
Embargo Period
9-21-2021
Abstract
The COVID-19 pandemic presented the Kennesaw State University Library System with the question, " How can the library maintain live face-to-face reference services in a manner that is safe for all involved ?" Challenges to creating a live virtual reference desk that arose included the need to serve two campuses simultaneously, librarians working from home, and using conferencing technology in unexplored ways. The resulting Virtual In-Person (VIP) Reference service was the answer to our immediate situation, yet lessons were learned for future opportunities to push our services beyond the traditional.
Journal Title
Journal of New Librarianship
Journal ISSN
2471-3880
Volume
6
Issue
1
First Page
59
Last Page
69
Digital Object Identifier (DOI)
https://doi.org/10.33011/newlibs/10/7
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