Sustaining Process Improvement: The Red Queen Effect
Management and Entrepreneurship
The purpose of this study is to demonstrate how the concept of the Red Queen is used to sustain improved performance in a production/maintenance operation. In doing so, this research contributes in two ways. For practitioners, this research creates a model so that practitioners may implement to ensure the sustainability of programme benefits over the long term. For academicians, this research theoretically explains why the benefits of some process improvement efforts are not sustained, while others are sustained for years.
Production Planning & Control: The Management of Operations
Digital Object Identifier (DOI)