Department
Marketing and Professional Sales
Document Type
Article
Publication Date
1-1-2013
Abstract
Purpose – The purpose of this paper is to examine the role of sales manager support in promoting the subjective well-being of salespeople as well as the function of the sales manager in cultivating positive, motivating and productive environments. Design/methodology/approach – An exploratory assessment of the relationship between sales manager support and emotional health in salespeople was conducted by interviewing sales professionals from diverse industries. The insight offered from these individuals, in conjunction with prior literature, provided the basis for the development of a conceptual model that elucidates the impact of sales manager support on the emotional well-being of salespeople and subsequently salesperson effectiveness. The model was tested using 154 salespeople. Structural equation modeling was used to analyze the data. Findings – Results indicate that sales manager support is negatively related to emotional exhaustion and rumination, but positively associated with fostering positive working environments and future expectations. Salesperson motivation is positively related to positive working environments and customer-oriented selling and negatively related to emotional exhaustion. Research limitations/implications – The study is cross-sectional in nature and no causal relationships could be established. Future studies might include field experiments that assess the effect of sales manager support on salesperson's well-being and behavior. Practical implications – The study demonstrates the important role sales managers have in promoting the subjective well-being of salespeople. Originality/value – This research addresses how sales manager coaching specifically impacts elements of a salesperson's emotional health.
Digital Object Identifier (DOI)
10.1108/03090561311297508
Comments
This article is © Emerald Group Publishing and permission has been granted for this version to appear here http://digitalcommons.kennesaw.edu/facpubs/. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.