Predictors of Organization's Crisis Communication Approaches: Full Versus Limited Disclosure
Document Type
Article
Publication Date
9-2013
Abstract
Highlights: [•] A full disclosure approach was adopted more often than a limited disclosure when organizations were better prepared for crises. [•] A full disclosure approach was employed more often than a limited disclosure when a crisis was viewed as an opportunity rather than a threat. [•] The strongest predictors for crisis disclosure approaches were the degree of crisis preparation and crisis perception as an opportunity. [•] During a crisis, larger organizations were more likely to adopt a limited disclosure approach than smaller organizations. [•] Corporations tended to take a limited disclosure approach more often than non-profit organizations and government/military organizations.
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