Dissertations, Theses and Capstone Projects

Date of Award

Fall 2012

Degree Type




First Advisor

Dr. Kathie Aduddell

Second Advisor

Nancy Ballard


Purpose: The purpose of this study was to explore the impact of work environment on job satisfaction of telephone advice nurses and describe any relationships that might exist among specific RN characteristics and overall job satisfaction.

Design: An exploratory, descriptive correlation design was selected to answer the research questions with the conceptual framework based on Herzberg’s Motivation-Hygiene Theory.

Methods: A convenience sample from77 telephone nurses at two call centers of a large metropolitan health care system in southeastern United States was utilized. Data collection took place in October 2012 using the McCloskey/Mueller Satisfaction Scale and specific demographic questionnaires.

Data Analysis: Data analysis, using SPSS Version 18 and Minitab 16, occurred in November 2012 and included descriptive and inferential statistics.

Results: Work schedule flexibility had positive correlations with overall job satisfaction and displayed statistical significance. There was no significant relationship among work/life balance and job satisfaction. The only demographic variable that displayed a statistically significant relationship with job satisfaction was intent to leave.

Clinical Relevance: This study lent understanding to how work environments impact job satisfaction and described potential opportunities to effectively establish a healthy workplace.

Included in

Nursing Commons