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Date of Submission
Fall 12-8-2025
Project Type
Senior Design
Major
Industrial and Systems Engineering
Degree Name
Bachelors of Science in Industrial and Systems Engineering
Department
ISYE
Committee Chair/First Advisor
Dr. Valentina Nino
Abstract
Tellerex is a leading ATM refurbishing and repair company operating from Atlanta, Georgia. Due to its rapid growth, the company is facing challenges pertaining to their parts repair and refurbishing lab. Tellerex aims to fulfill orders by 4:00 pm on the day they are placed, guaranteeing their clients same-day shipping. Orders often build up throughout the day, causing lab technicians to stress, rush through orders, and lose organization.
Tellerex has requested our help regarding one of their repair/refurbishment labs. Our goal is to redesign the lab workspace through human ergonomics and Lean Six-Sigma principles. The company wants us to create a “Lab of the Future” to create a more efficient working environment. This would make the technicians’ work easier by providing better organization, structure, and communication. The team will suggest changes to the workstation layout and/or processes when we see fit, using Lean Six Sigma methodologies and human-focused ergonomic techniques. We aim to impact the bottom line to increase efficiency leading to fewer bottlenecks and a reduction in drop shipped orders.