Location
https://www.kennesaw.edu/ccse/events/computing-showcase/fa25-cday-program.php
Document Type
Event
Start Date
24-11-2025 4:00 PM
Description
The AI Driven Resident Inquiry Processing System is designed to enhance the National Housing Compliance (NHC) ability to process resident inquiries using artificial intelligence(AI). NHC is a 501(c)(4) not-for-profit corporation who provides training and compliance services to the affordable housing industry. Each month NHC receives over 200 inquiries from residents via phone and email. These inquiries range from general questions to urgent, life-threatening concerns. Efficiently processing and responding to these inquiries is often critical to resident safety and well being. This project uses AI to automate resident inquiries as they are received, extract and classify key information, and display this information on an interactive dashboard for close monitoring and timely resolution. By streamlining inquiry processing, this system enables NHC to respond to resident needs faster and accurately.
Included in
UC-1207 AI Driven Resident Inquiry Processing
https://www.kennesaw.edu/ccse/events/computing-showcase/fa25-cday-program.php
The AI Driven Resident Inquiry Processing System is designed to enhance the National Housing Compliance (NHC) ability to process resident inquiries using artificial intelligence(AI). NHC is a 501(c)(4) not-for-profit corporation who provides training and compliance services to the affordable housing industry. Each month NHC receives over 200 inquiries from residents via phone and email. These inquiries range from general questions to urgent, life-threatening concerns. Efficiently processing and responding to these inquiries is often critical to resident safety and well being. This project uses AI to automate resident inquiries as they are received, extract and classify key information, and display this information on an interactive dashboard for close monitoring and timely resolution. By streamlining inquiry processing, this system enables NHC to respond to resident needs faster and accurately.