Defense Date

Summer 6-28-2022

Degree Type


Degree Name

Information Systems


Business Administration

Committee Chair/First Advisor

Saurabh Gupta

Committee Member or Co-Chair

Humayun Zafar


Shankar Banik


This study draws from Bandura’s Social Cognitive Theory (SCT) to investigate how the Consumer-Facing Health-ITs (CHITs) influence the health outcomes of patients (or consumers) in a primary care setting. This study brings the patient's perceptions to the table and conducts this investigation by focusing on collective efficacy as the central construct. With collective efficacy as a central construct, this study presents a theoretically grounded model to investigate how CHITs influence health outcomes such as patient satisfaction (PATSAT), continuity of care (COC), and effort (PE). Social Cognitive Theory also helps identify how CHITs undermine and contribute to collective efficacy. Therefore, this study presents CHIT factors that work as underminers and contributors to collective efficacy. This study undertakes this investigation from an Information Systems lens and provides a theoretically grounded framework to exercise the inquiries on how healthcare technologies (CHITs) influence patient health outcomes.

Available for download on Tuesday, June 29, 2027