Document Type

Article

Publication Date

3-1-2016

Abstract

When you write instructions, procedures, and "guide" or user-guide information (generally called documentation), you normally must use a task approach. That means providing steps and explanations for all the major tasks that users may need to perform. Of course, some instructions involve only one task—for example, changing the oil in a car. But we are concerned here with more complex procedures. While this chapter uses computer software as an example, these techniques can apply to any multi-task procedure—for example, operating a microwave oven. Chapter Objectives At the end of this chapter, students will be able to 1. Define documentation 2. Identify and analyze tasks in order to create documentation 3. Differentiate between function and task orientation and explain the pros and cons of each approach 4. Explain how to begin writing documentation

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