The Greensboro Landlord Tenant Dispute Program

Document Type


Publication Date

September 2012


This presentation examines a program co-developed by the University of North Carolina at Greensboro and the City of Greensboro that uses trained graduate students and volunteers as conciliators and mediators for landlord-tenant disputes. Housing conflicts can be extremely contentious because they involve basic human needs including shelter and safety, and they are typically complicated by economic and educational differences between the participants. The presenters will describe how, through integrating a range of simple and free technology into the program design, they have been successful in resolving disputes, retaining ethical best practices, keeping costs minimal, and conducting extensive evaluation research.

Journal Title

Association for Conflict Resolution Annual Conference

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