Service Culture for the Implementation of Community Policing: A Case Study of the Malaysian Police
Sociology and Criminal Justice
Although a police service function is a key component of community policing, very few studies on service culture have been conducted, especially in the Royal Malaysian Police which has adopted and practised the concept of community policing since 1979. This study surveyed 297 Kuala Lumpur Metropolitan police officers regarding their attitudes toward the concept of service culture in their police force and the impact service culture has on community policing. Overall, the study's results show that Malaysian police support community policing and believe service culture is part of their police organisation. However, only two of the seven cultural values (internal communication and service orientation) were positively and significantly correlated with commitment to practising community policing. The study recommends proper training on community policing (particularly for police administrators and new recruits) and creation of relevant service culture conducive to the implementation of community policing.
International Journal of Police Science & Management
Digital Object Identifier (DOI)
Cheurprakobkit, S., & Puthpongsiriporn, S. (2005). Service culture for the implementation of community policing: a case study of the Malaysian police. International Journal of Police Science & Management, 7(4), 286-299.