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Usually, great challenges lie ahead of any post-conflict government, especially in states that have historically been under dictatorship, like Libya. It has been six years since the violent regime change that took place in Libya in 2011, yet no signs of improvement is foreseen in public service delivery and constructive citizen participation in influencing national policy formation and evaluation. In fact, the situation of public services has been worsened due to the absence of political and executive power from a strong, united government. The resulting widespread of collective frustration and political uncertainty has become a catalyst for a more defective performance of multi-government machinery. Other historical factors have also contributed to this phenomenon, such as the distant, sparsely-populated regions in Libya, which are mostly deprived of basic telecommunicational infrastructure. Taking in consideration all the economic and socio-technical risks associated with an e-government, it can play a strategic role in bringing political stability and citizen satisfaction. This can be realised through ensuring government efficiency, accountability, transparency and better service to all citizens, including inhabitants of historically disadvantaged communities. This paper aims to highlight the role of an e-government as a tool for change in a post-conflict and geographically huge country such as Libya. This paper discusses part of the root causes of the conflict; this includes issues related to political and social instability, which is often fuelled by the ethnic and economic issues of less fortunate regions. This paper also highlights how these socio-economic problems can be tackled through the e-government approach.

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African Journal of information systems