Understanding Effects of Salesperson Locus of Control
Marketing and Professional Sales
Purpose – The purpose of this paper is to examine the effects of external locus of control on different job characteristic variables – i.e. role conflict, role ambiguity and emotional exhaustion, in addition to the outcome variable, job satisfaction – in a business-to-business sales setting. Design/methodology/approach – Data from B2B salespeople were used to test the proposed model using structural equation modeling. Findings – The results indicate that a more external locus of control will be: positively related to role stress factors; indirectly and positively related to emotional exhaustion; and negatively related to job satisfaction. Originality/value – This study provides a managerially actionable foundation for influencing locus of control to increase a salesperson's satisfaction with his/her position.
Alex Hamwi , Brian Nicholas Rutherford , James S. Boles , Ramana K. Madupalli , (2014) "Understanding effects of salesperson locus of control", Journal of Business & Industrial Marketing, Vol. 29 Iss: 1, pp.1 - 10