Managing Workforce Reduction: A Survey of Employee Reactions and Implications for Management Consultants

Document Type


Publication Date

Spring 1993


Examined perceptions and reactions of 44 employees from 44 companies impacted by an organizational downsizing (DS). Ss were strongly affected by the process of DS and its aftermath. Ss clearly voiced a desire to be told about company plans at the earliest possible date and resented having information withheld. In addition, Ss felt that their input could have improved the manner in which DS was implemented. Findings support those of earlier research (e.g., N. Napier et al, 1989) suggesting that personalized means of communication (i.e., one-on-one meetings, small group question-and-answer sessions) are well suited for communicating the need for and impact of DS.

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