Management and Entrepreneurship
The article examines the teaching of business communication related to feedback, or the performance evaluation of employees and executives. The importance of feedback in both management and among teams in the workplace is considered. Models of performance evaluations are discussed. Teaching methods for discussing feedback in business communication courses are considered, with specific class assignments related to performance evaluation and evaluation among teams in the workplace are described. Reactions of students to these teaching methods are discussed.
The pdf is the accepted version of the following article: Harms, P. L., & Roebuck, D. B. (2010). Teaching the art and craft of giving and receiving feedback. Business Communication Quarterly, 73(4), 413-431. doi: 10.1177/1080569910385565