Marketing and Professional Sales
The success of e-commerce activity is directly affected by system integration efforts associated with traditional back office and web-based systems. The potential benefits of enterprise-wide e-commerce activities to an organization emphasize the need for system integration beyond individual sales transactions. Unfortunately, many organizations are not capitalizing on the synergistic advantages of integrated systems. Despite the apparent lack of integration, some organizations are attempting to coordinate such customer activities. Planning for and integrating e-commerce technologies are essential to an organization's survival.
Southern Business Review
Capozzoli, Ernest A., and Sheb L. True. "An e-Commerce Systems Integration Framework." Southern Business Review 26.2 (2001): 27-32. Print.