Knowledge Management Focus in US and Canadian Firms
Experts predict that as we approach the year 2000, employee brainpower and other knowledge resources are rapidly becoming the most important factors driving business profitability. The challenge for organizations over the next decade will be to understand the role of knowledge resources in creating value for firms. This article provides three perspectives to understand the notion of knowledge management. The first section provides an overview of trends and issues that highlight the emergence of the knowledge era. The second section of the article recaps the results of a survey of Fortune 500 and Post 300 firms that the authors conducted to learn about knowledge management practices. The last section of the article provides guidelines for getting started in knowledge management.