Information Systems: Getting Back to Basics
In today's high-technology environment, managing information systems (IS) is becoming increasingly difficult. Still, the scope of the IS function must be broadened. Since it is vital to the achievement of organizational goals, the function should be an integral part of the business. Inadequate support from senior management is cited frequently as a major cause of loss of control and IS failure. The goals of IS should be effective output and efficient utilization of resources. IS management can ensure high marks from users through: 1. attitude, 2. user participation, and 3. agreement on service levels. The information manager has the obligation to obtain and utilize the personnel, hardware, and software to generate maximum benefit for the organization. Planning is the first step in the management of IS resources. A comprehensive control process involves the development of a plan and standards, measurement of performance, investigation of variances, and a methodology for corrective action.