Factors Associated with Audit Client Relationships `At Risk'
On occasion, rather than having a successful relationship, an audit client relationship is “at risk” -the client is giving consideration to changing auditors in the next few years. Can client relationships “at risk” be predicted or at least identified early enough to minimize the damage? This exploratory study provides insight into this important question. Based on a large sample ofFortune 1000 companies, the results indicate that client satisfaction, corporate controller work experience, and audit firm executive involvement in the engagement all are important determinants of the success of the relationship.
Carcello, Joseph V., Dana R. Hermanson and Roger H. Hermanson. "Factors Associated with Audit Client Relationships 'At Risk'." Journal of Customer Service in Marketing & Management 4.4 (1998): 1-14.