School of Accountancy
The article discusses result of a survey addressing the quality of work life among audit personnel in the U.S. The result shows that dissatisfaction in the work environment affects staff's performance. Creating customer value is one of the issues in business establishment. As stated, clients are demanding the expertise that comes with experiences. The quality of work environment may persuade outstanding staff members to pursue other career options. Financial rewards of public accounting are not the basis for changes in the rating of staff.
Journal of Accountancy
Hermanson, Roger H., et al. "Better Environment, Better Staff." Journal of Accountancy 179.4 (1995): 39-43.