Date of Submission
Department of Systems and Industrial Engineering
Adeel Khalid, Ph.D.
This project belongs to the Chick-fil-A Supply Chain Innovation Team. This team has designed a new packaging product, which breaks down their current packing product into smaller load units. The Atlanta Sauce test was the first live implementation of this new product, the inner pack. The Supply Chain Team began preparing for this test in May 2017. In this test, the team were specifically looking for product issues, benefits, product user behaviors, and areas of improvement.
The purpose of this project was to research the implementation of a new sauce packaging. During this research, the current sauce replenishment process and layout was defined, measured, analyzed to form any critical recommendations that would improve future implementations of this new process.
To achieve the goal of making improvements to the replenishing process, the Six Sigma Methodology approach was used. With using this approach, an optimized replenishing process, a standardized layout of a Chick-fil-A restaurant, an inner pack alternative design and cost analysis was suggested as improvements to the new packaging process. These recommendations are well documented, tested, and detailed. The recommendations were presented to the Chick-fil- A Supply Chain Team on April 19, 2018.