Article - 1

A System Theory Approach to Describing NVE and KM in Higher Education: A Case in Mexico

Rafael Ayala, Tecnológico de Monterrey, ITESM, México,

Marcela Revilla, Tecnológico de Monterrey, ITESM, México,


Students need to be connected to high quality learning content required by a more demanding job market based on evermore sophisticated Information and Communication Technologies (ICTs). More techniques and technologies will emerge, a new set of learning issues will appear, and the pressure to create better learning systems will increase. This will add complexity to contemporary society with a very specific structural link to its particular context. The Mexican context, is calling for a study of the incorporation of these technologies. This paper describes the current networked virtual learning environment (NVE) and knowledge management landscape in a higher learning education institute in Mexico: the Monterrey Institute of Technology and Higher Education, ITESM, Mexico City Campus and the implications this has for knowledge dissemination within its learning communities. We follow a systemic approach, particularly Luhmann’s System Theory (LST) for a description of this very dynamic phenomenon.

Article - 2

Cultural and Diversity Perceptions of IT Workers of Indian Descent  

Amy B. Woszczynski, Kennesaw State University, Kennesaw, Georgia, USA,

Pamila Dembla, Kennesaw State University, Kennesaw, Georgia, USA,

Sherri Shade, Kennesaw State University, Kennesaw, Georgia, USA,


Globalization has led to increased use of international work teams comprised of individuals from diverse backgrounds. Beliefs and values of individuals affect the working of such groups, so it is important to understand these differences. The aim of this paper is to understand the cultural and diversity perceptions of IT workers specifically of Indian descent. Two instruments, namely the Diversity Perceptions Index and Hofstede Value survey, were used to collect data. One hundred and eleven respondents of Indian descent working in the IT field completed the survey. Descriptive statistics provided initial results and discussion. The respondents valued diversity, although they experienced work-family conflicts. Results seem to resonate with Hofstede’s description of India as being a collectivistic and masculine society with high power distance, and low uncertainty avoidance. In addition, these IT workers experience high organizational stress and conflicting demands by organizations and family.

Article - 3

Consumer Views of Implanted Radio Frequency Identification
(RFID) Devices for Medical Information Retrieval

Andrew S. Jensen, University of North Carolina at Charlotte, USA,

Joseph A. Cazier, Appalachian State University, USA,

Dinesh S. Dave, Appalachian State University, USA,


Radio frequency identification technologies (RFID) are rapidly becoming an every
day part of supply chains around the world for the many benefits gained through their
use, and the applicability of RFID in other marketplaces is beginning to be realized.
One area of significant potential is in medical information retrieval. The application
of human-implantable RFID technology has been the subject of heated debate and
controversy, regardless of the potential benefits the technology offers. Some view the
technology merely as an extension of the tools we already embrace (such as cell
phones, Bluetooth devices, MP3 players, etc.), while certain evangelical movements
refer to it as the “Mark of the Beast.” In this study, we outline some of the advantages
and disadvantages of human-implanted RFID for retrieving medical information, then
follow up with a focus group study and analysis of consumer perceptions.

Article - 4

Power and Politics in a Social Networking Community

Romm-Livermore, Celia, Wayne State University, Detroit, USA,


This paper is based on a case study that took place in a community within one of the
largest self-help social networking communities in the world. In the case, a dominant
member of the community attempted to manipulate and control members of the
community, leading to several of the most active members, and, eventually, the
dominant member himself, leaving the community. Framing the discussion within the
literature on social networking and organizational politics and using data from the
case study, this paper demonstrates how themes from the literature on group
dynamics of virtual communities can explain the events that took place in the case. In
particular, the paper discusses the interplay between events in the real world and
events in the virtual world, demonstrating the consequences that can result when they

Article - 5

Privacy, Risk and Security Associated with Offshore Smart-
Sourcing in the Healthcare Field: A Global Perspective

Micheaux M. Briley, TWU School of Management, USA,

Leigh Humphrey, TWU School of Management, USA,

Mahesh S. Raisinghani, TWU School of Management, USA,

Brandy Valentine, TWU School of Management, USA,


Many multinational organizations find themselves facing security and privacy risks
due to the outsourcing of operations. The primary factor affecting the problems
related to this case study is that there is a lack of outsourced supply chain control
management of contractors and subcontractors. The market demand for medical
transcription outsourcing has increased in recent years. Consequently, medical
records awaiting transcription are forwarded, without the knowledge of the health
care provider, to several different individuals through subcontracted relationships.
In addition, the average patient is not aware that their medical information has been
transmitted abroad following a hospital visit. The key lessons learned are that
companies must assess all risk points in any process involving sensitive data, and then
address those issues in their outsourcing contracts. Buyers must control their supply
chain when they outsource. This also includes knowing about and having veto rights
over all subcontractors the service provider uses. Finally, vendors should use an
established offshore company with a U.S. presence since this guarantees the ability to
litigate in U.S. courts if the situation deteriorates.

Article - 6

Implementation of an ERP System
in a Large Asian Public Sector Company

Wisnu Cahyono, University of Missouri St. Louis, Missouri, USA,

Dinesh A. Mirchandani, University of Missouri St. Louis, Missouri, USA,

Julius H. Johnson Jr., University of Missouri St. Louis, Missouri, USA,


Enterprise Resource Planning (ERP) systems can integrate all aspects of a business
under a uniform system and common database. In this paper we introduce how an
ERP system is useful in the work environment of a large Asian public sector company
(StateCo) that is generally considered to be a laggard in the use of IT. Several studies
show that Asian companies implement ERP systems later than their counterparts in
the U.S. and Europe. These companies have generally benefited from the experiences
gleaned from earlier implementations and gained value faster but have not always
encountered smooth implementations. This research examines the hurdles during
StateCo’s implementation process along with the perceptions of system users towards
ease of use, usefulness, system satisfaction, help-desk support, and quality of training.