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Proceedings

A Further Empirical Investigation into the Semantic Meaning of Advertising Price References

Jeff Gutenberg, Suny Geneseo
James M. Quinn, State University of New York at Geneseo

Applying the Theory of Planned Behavior to the Problem of Employee Theft in the Retail Industry

Mayuresh M. Kelkar, Salem State University
Yves Emilus, North Central University

Customer Service Challenges in Omni-Channel Retailing

Edward C. Brewer, Appalachian State University
Terence L. Holmes, Murray State University

‘Yelp’ Gives it Four Stars: Consumer Attitudes towards Ratings and Reviewers

Cheryl Ward, Middle Tennessee State University
Raj Srivastava, Middle Tennessee State University
Vince Smith, Middle Tennessee State University
Donald P. Roy, Middle Tennessee State University
Lucy Matthews, Middle Tennessee State University
Tim Graeff, Middle Tennessee State University
Diane R. Edmondson, Middle Tennessee State University