The article discusses the improvement of user experience in academic libraries. The implications of automation on the role of librarians and library staff are discussed. The success of libraries is measured in terms of their inputs, the activities they support and their outputs, such as circulation transactions and reference questions answered.
"Academic Libraries as Learning Spaces: Library Effectiveness and the User Experience,"
Georgia Library Quarterly:
3, Article 4.
Available at: http://digitalcommons.kennesaw.edu/glq/vol46/iss3/4