Title

Mediating in Your Pajamas: The Benefits and Challenges for ODR Practitioners

Department

Political Science & International Affairs

Document Type

Article

Publication Date

4-2006

Abstract

Many alternative dispute resolution (ADR) professionals remain skeptical of on‐line dispute resolution (ODR) out of a belief that the cold, impersonal realm of cyberspace cannot adequately accommodate human emotions and meet the needs of disputants as fully as face‐to‐face ADR processes. This essay discusses how emotions and cognitive limitations influence the mediation process on‐line, possible methods by which ODR neutrals may address human needs, and some of the challenges and rewards experienced by ODR practitioners as they use technology to deliver traditional ADR services.

Journal

Conflict Resolution Quarterly

Journal ISSN

1541-1508

Volume

23

Issue

3

First Page

359

Last Page

369

Digital Object Identifier (DOI)

10.1002/crq.143