Mediating in Your Pajamas: The Benefits and Challenges for ODR Practitioners
Department
Political Science and International Affairs
Document Type
Article
Publication Date
4-2006
Abstract
Many alternative dispute resolution (ADR) professionals remain skeptical of on‐line dispute resolution (ODR) out of a belief that the cold, impersonal realm of cyberspace cannot adequately accommodate human emotions and meet the needs of disputants as fully as face‐to‐face ADR processes. This essay discusses how emotions and cognitive limitations influence the mediation process on‐line, possible methods by which ODR neutrals may address human needs, and some of the challenges and rewards experienced by ODR practitioners as they use technology to deliver traditional ADR services.
Journal Title
Conflict Resolution Quarterly
Journal ISSN
1541-1508
Volume
23
Issue
3
First Page
359
Last Page
369
Digital Object Identifier (DOI)
10.1002/crq.143
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