Title

Developing Soft Skills to Manage User Expectations in IT Projects: Knowledge Reuse among IT Project Managers

Department

Information Systems

Document Type

Article

Publication Date

12-2009

Abstract

This research explores information technology (IT) project managers' reuse of knowledge associated with soft skills when managing user expectations. Through interviews with IT project managers, several themes emerged: novelty of problems, conditions within the organization, types of available knowledge, and methods for reusing knowledge. Within this study, we discovered the need for additional research on how social norms and organizational conditions encourage or inhibit knowledge reuse. Furthermore, we identified a difference in the usefulness of knowledge captured in formal repositories according to levels of project management experience. The findings confirm, extend, and illuminate the current research associated with knowledge reuse in IT project management. [ABSTRACT FROM AUTHOR] Copyright of Project Management Journal is the property of John Wiley & Sons, Inc.

Journal

Project Management Journal

Journal ISSN

8756-9728

Volume

40

Issue

4

First Page

45

Last Page

59

Digital Object Identifier (DOI)

10.1002/pmj.20130