Title

Communication Techniques for Patients With Low Health Literacy: A Survey of Physicians, Nurses, and Pharmacists

Department

Nursing

Document Type

Article

Publication Date

8-2007

Abstract

Objective: To explore the self-reported techniques used by health care professionals to enhance communication with patients with low health literacy.

Methods: A survey was administered to physicians (n=99), nurses (n=87), and pharmacists (n=121) attending continuing education programs on patient safety and health care quality. Each was asked to rate communication-enhancing strategies by frequency of use and effectiveness with patients with low health literacy.

Results: Using simple language (94.7%), handing out printed materials (70.3%), and speaking more slowly (67.3%) were the most commonly used strategies. Strategies currently recommended by health literacy experts were less routinely used.

Conclusions: Further research is needed that evaluates the effectiveness of communication strategies for patients with limited literacy skills within diverse clinical encounters.

Journal

American Journal of Health Behavior

Journal ISSN

1087-3244

Volume

31

Issue

1

First Page

S96

Last Page

S104

Digital Object Identifier (DOI)

10.5555/ajhb.2007.31.supp.S96