JIT in Services: A Review of Current Practices and Future Directions for Research


Management & Entrepreneurship

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Maintains that, although service industries would benefit from research concerning the implementation of just-in-time (JIT) techniques, most research has focused on JIT only in manufacturing firms. A review of applied journals and articles, however, revealed JIT concepts migrating to non-manufacturing environments. These articles describe JIT techniques successfully moving from the factory floor to other environments and suggest a potentially rich research opportunity. Summarizes these articles using Benson's guidelines for applying JIT in service. Illustrates various JIT applications within each of the JIT categories.