Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.
conflict management, management, conflict, public policy, prevention, resolution
Business | Business Administration, Management, and Operations | Organizational Behavior and Theory | Peace and Conflict Studies
Raines, Susan S., "Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes" (2013). 2013 Faculty Bookshelf. 8.