Location
https://www.kennesaw.edu/ccse/events/computing-showcase/sp26-cday-program.php
Document Type
Event
Start Date
22-4-2026 4:00 PM
Description
The AI Guest Support Assistant is a proof-of-concept, web-based chatbot designed to streamline guest support for a high-volume vacation rental operation. The system leverages a Large Language Model (LLM) combined with a Retrieval-Augmented Generation (RAG) approach to deliver accurate, context-aware responses to common guest inquiries, such as reservation details and check-in times. Built using a React frontend and a FastAPI backend, the platform integrates securely with the StreamlineVRS property management system. The solution aims to reduce call center workload by automating repetitive inquiries while maintaining a clear escalation path for more complex requests. This project evaluates the feasibility, usability, and effectiveness of AI-assisted customer support in a controlled environment.
Included in
UC-082-216 AI Driven Guest Support for VacationsForYou
https://www.kennesaw.edu/ccse/events/computing-showcase/sp26-cday-program.php
The AI Guest Support Assistant is a proof-of-concept, web-based chatbot designed to streamline guest support for a high-volume vacation rental operation. The system leverages a Large Language Model (LLM) combined with a Retrieval-Augmented Generation (RAG) approach to deliver accurate, context-aware responses to common guest inquiries, such as reservation details and check-in times. Built using a React frontend and a FastAPI backend, the platform integrates securely with the StreamlineVRS property management system. The solution aims to reduce call center workload by automating repetitive inquiries while maintaining a clear escalation path for more complex requests. This project evaluates the feasibility, usability, and effectiveness of AI-assisted customer support in a controlled environment.