Location
https://www.kennesaw.edu/ccse/events/computing-showcase/sp24-cday-program.php
Event Website
https://sites.google.com/view/ccse-crm-12-t1/home
Document Type
Event
Start Date
25-4-2024 4:00 PM
Description
This project addresses concerns raised by a Sponsor regarding inefficiencies in managing CCSE capstone projects. Key pain points include organization, project management, and communication among stakeholders. The proposed solution involves implementing Customer Relationship Management (CRM) software. Upon gathering requirements from the Sponsor, including contact information capture, workflow management, document control, and customization capabilities, we evaluated several CRM platforms. A total of thirty-two CRMs were reviewed and Vtiger, OroCRM, and SuiteCRM were selected for testing. SuiteCRM was chosen for its comprehensive features and user-friendliness. The second step of the project involved testing SuiteCRM functionalities on a dedicated server, leading to its selection for deployment preparation. Final steps include documentation development, training material creation, and incorporating user feedback for optimal system configuration.
Included in
UC-27 CRM Proposal
https://www.kennesaw.edu/ccse/events/computing-showcase/sp24-cday-program.php
This project addresses concerns raised by a Sponsor regarding inefficiencies in managing CCSE capstone projects. Key pain points include organization, project management, and communication among stakeholders. The proposed solution involves implementing Customer Relationship Management (CRM) software. Upon gathering requirements from the Sponsor, including contact information capture, workflow management, document control, and customization capabilities, we evaluated several CRM platforms. A total of thirty-two CRMs were reviewed and Vtiger, OroCRM, and SuiteCRM were selected for testing. SuiteCRM was chosen for its comprehensive features and user-friendliness. The second step of the project involved testing SuiteCRM functionalities on a dedicated server, leading to its selection for deployment preparation. Final steps include documentation development, training material creation, and incorporating user feedback for optimal system configuration.
https://digitalcommons.kennesaw.edu/cday/Spring_2024/Undergraduate_Capstone/6