Location
https://www.kennesaw.edu/ccse/events/computing-showcase/sp24-cday-program.php
Document Type
Event
Start Date
25-4-2024 4:00 PM
Description
This project outlines the development of a bespoke Customer Relationship Management (CRM) system specifically designed for the College of Computer and Software Engineering (CCSE). The initiative aims to centralize customer information into a unified repository, thereby enhancing the confidentiality, management, and optimization of data and communication processes within the college. The CRM system will integrate features for detailed profiles, communication optimization, complex workflow management, document repository, and data migration to ensure efficiency and data integrity. It will also facilitate seamless interaction with Microsoft 365 and Outlook, supporting the college's operational needs and maintaining its commitment to excellence in education and collaboration. The project is set to be executed in three major milestones, involving product selection, system implementation, user testing, and final deployment, with the end goal of improving overall customer relationship management. The team, led by Venkatesh Alla, alongside team members Keerthi Nannapaneni and Vinay Kumar Rapolu, under the guidance of project owners Alla Kemelmakher and Nasiya Sharif, and advisor Ying Xie, plans to use a dedicated project management tool, Jira, for collaboration and task tracking. This CRM initiative not only aims to meet the specific needs of the CCSE but also to set a benchmark for operational efficiency and data management in educational institutions.
Included in
GC-17 CRM for CCSE Department of KSU
https://www.kennesaw.edu/ccse/events/computing-showcase/sp24-cday-program.php
This project outlines the development of a bespoke Customer Relationship Management (CRM) system specifically designed for the College of Computer and Software Engineering (CCSE). The initiative aims to centralize customer information into a unified repository, thereby enhancing the confidentiality, management, and optimization of data and communication processes within the college. The CRM system will integrate features for detailed profiles, communication optimization, complex workflow management, document repository, and data migration to ensure efficiency and data integrity. It will also facilitate seamless interaction with Microsoft 365 and Outlook, supporting the college's operational needs and maintaining its commitment to excellence in education and collaboration. The project is set to be executed in three major milestones, involving product selection, system implementation, user testing, and final deployment, with the end goal of improving overall customer relationship management. The team, led by Venkatesh Alla, alongside team members Keerthi Nannapaneni and Vinay Kumar Rapolu, under the guidance of project owners Alla Kemelmakher and Nasiya Sharif, and advisor Ying Xie, plans to use a dedicated project management tool, Jira, for collaboration and task tracking. This CRM initiative not only aims to meet the specific needs of the CCSE but also to set a benchmark for operational efficiency and data management in educational institutions.