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Abstract

Information Systems (IS) project teams in South Africa need to be led by individuals whose skills include managing cultural diversity. A three phase Delphi study was used to collect and rank the methods used to manage culturally diverse IS project teams in the Johannesburg area of South Africa. The ‘top’ fifteen methods were selected and are presented in the report. The leading method found was to appoint project managers or team leaders who are aware of diversity issues, followed by the placing of increased emphasis on goals, objectives, boundaries and tasks. The paper’s principal contribution is that the study is in an African and IS context; recommendations are made towards future research directions on this topic. In addition, the authors introduce, for the first time, a contribution in the form of a ‘tie-breaking’ method to the Delphi technique theory.

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